Terms and Conditions

Updated as of September 2024

All buyers and customers of DIY Hifi Supply‘s services must agree to the following:

Import Tax and Duties

The buyer holds the responsibility to pay import tax and duty.

Shipping

If the buyer chooses post office shipping, they accept the shipping risks to enjoy the lower shipping cost. If DIY Hifi Supply has given the correct shipping address and has packed the order with sufficient packaging but there is a postal delay, postal damage or postal loss, he/she can request DIY Hifi Supply to assist in claiming tha package from the post office, but no compensation from DIY Hifi Supply is allowed to be claimed.

Warranty; Returns; Damaged Products

To claim the warranty, the buyer will ship the items back to DIY Hifi Supply’s service center with the original packaging at their cost. The claim will be valid only if the item(s) arrive DIY Hifi Supply without any physical damage and there is no evidence of misusage, water leakage, over-voltage due to power surge, etc. 

Order Acceptance; Cancellation

DIY Hifi Supply reserves the right to cancel orders at any time and issue a full refund to the buyer.