Ordering & Shipping • Terms & Conditions • Warranty
from DIY Hifi Supply, established in 2000
We’ve gathered all the important points about placing an order onto one page. Most Terms & Conditions pages are long and rarely read, so we’ve highlighted only what truly matters here—making the main points easy to find. We don’t try to cover every possible scenario, because our guiding principle is simple: always be fair to both the buyer and the seller.
Note: Due to technical advantages, shopping cart function will be done in diyhifi.shop which is 100% owned by DIY Hifi Supply.
BEFORE SALE
Sales Inquiries
1. Send us a message through the My Messages page:
1. Go to Top Menu → Contact Us → My Messages.
2. Login to send and receive messages.
This way you can get a quicker reply because it directly connects to our main system.
2. Try WhatsApp, Viber, or Messenger, but the replies may be less reliable since these platforms are not connected to our main system.
3. 📞 ➕ 6️⃣3️⃣9️⃣9️⃣1️⃣8️⃣0️⃣2️⃣6️⃣8️⃣2️⃣5️⃣
Audition
We have a listening room located in Antipolo City, 90 minutes away from the Manila airport. for an audition. Please feel free to make an advanced booking.
SHIPPING OPTIONS
Small Parcels. For lightweight orders, post office airmail is an affordable option. About $4-$10 depending on your location.
Larger Parcels. For parcels over 1kg, FedEx is usually the faster and more cost-effective choice. FedEx shipping starts from $20-$40.
Shipping Terms:
By choosing a shipping method, you accept its cost and risk.
Our responsibility is to carefully pack your order and ship it to the exact address you provide.
If any shipping issues arise, we’ll do our best to assist and find solutions, because we truly care about each of our customers.
CHECKOUT & PAYMENT
Payment
- checkout with PayPal
- checkout with Visa or MasterCard (processe by PayPal but you don’t need a PayPal account)
Note: At checkout, payment is only authorized. We finalize and charge only when your order is ready to ship.
Offline Payment
We accept bank transfers or e-wallet payment. Details will be provided via messages.
DELIVERY, TAX & DUTIES
Tracking number
You can check your real-time order status and shipping tracking number.
Visit : top menu -> contact us -> my order statuses
Taxes and Duties Terms:
Our product prices or shipping fees do not include import tax, duties, or local fees. Buyers are responsible to pay import taxes and duties or any local fees if there is any.
Q: Where can I send my special shipping request?
A: Send your request in the My Messages page after you place an order.
WARRANTY
What do we cover?
- 30-days limited warranty against manufacturing defects.
Note: Warranty does not cover use outside specifications (e.g., over-voltage, over-current), water damage, or damage from incorrect assembly.
Special Categories:
- TJ mesh plate 300B: 12-month warranty
- NOS: No warranty. Therefore, a testing video is available upon request.
How to claim?
Please return the product to our service center located in the Philippines.
For “perceived” high-value items, it may be safer to ship to our address in Hong Kong.
Please contact us if you need to send anything back to us.
